Technical Architect

GXO Logistics

Creation of technical designs and solutions to service business requirements, and identification of issues/areas of improvement for the future. Creation and support of end-to-end solutions and strategies through engagement with various business and IT stakeholders.

Key Responsibilities:

• Designing and implementing solutions
• Evaluation of new technologies
• Third party management
• Project management

Senior Infrastructure Engineer

GXO Logistics

3rd line EUC infrastructure support role, implementing and maintaining Windows based solutions for end user devices. Large focus on automation and scripting to maintain environment and reduce costs. Responsible for pioneering technical projects that saved vast amounts of money for the business.

Key Responsibilities:

• End User Device Management
• Automation (PowerShell/SQL/C#)
• SCCM/Intune/Active Directory/Entra
• Project Implementation
• Technical Escalation Point

Technical Support Engineer

Kuehne + Nagel

2nd line field support role supporting the southern region of the UK, covering 21 sites as primary IT escalation point. Working closely with the Service Desk and site management to ensure the needs of the business are met alongside the needs of IT.

Key Responsibilities:

• Maintaining Network Infrastructure
• New Machine Configuration
• Mobile/RF Device Management
• Knowledge Sharing
• Maintaing Site Relationships
• Migration Activities

Service Desk Analyst

Kuehne + Nagel

1st line role supporting the business across the UK, Ireland and some of Eastern Europe with basic call triaging and incident resolution. Interworking between end users and other support roles to ensure the timely resolution of incidents and provide a good level of customer service.

Service Desk Coordinator

Computacenter

Basic service desk role working on incident and change management with no user interaction. Involved in moving tickets between various resolution queues to ensure tickets are resolved as quickly as possible.

Product Technician

Monode LTD

Assembling and packaging of various electronic devices from circuit boards/embedded devices to larger appliances. QA to ensure the devices meet the required specification and repairing returned stock. Minor database work for managing the stock numbers.